Recommendation: If you are inexperienced with updating HP device drivers manually, we highly recommend downloading the HP (Hewlett Packard) Touchscreen Driver Utility. This tool will download and update the correct HP Touchscreen driver versions automatically, protecting you against installing the wrong Touchscreen drivers.
Hello,
A few months back my HID Touchscreen stopped working and since then I have traveled down many paths and visited many forums, manufacturers websites on my product as well as companies who make the drivers/components.
The reasons for this was to troubleshoot and find a solution.
In Device Manager/Human Interface Devices/Touchscreen Driver, following instructions to Uninstall, Reboot and Reinstall the driver. I clicked to Uninstall the driver and next to it was an option to 'Remove the Driver/Files, not realizing what I had just done, I clicked to remove the driver from windows.
What I would like to do is to obtain the Download and Install HID Touchscreen driver and associated files to fix my mess.
I was prepared to download NextWindow Voltron HID Touchscreen driver from Windows Catalog Updates and when I clicked to install, I received a warning from Windows Security warning me this action could be harmful to OS so I backed out.
Could you please provide me the solution. Although it feels as if I have tried every applicable solution already, you are the experts and I am not. There's a reason for the saying, 'Leave it to the experts!'
I purchased the laptop used with Win 10 Pro installed.
Thank you for your attention to this matter.
Hi Emily,
Thank you for posting your query in Microsoft Community.
I understand you are unable to use the touch screen on your HP laptop. The primary cause seems to be a related driver corruption causing the issue. In order to diagnose the root cause, I would suggest you to follow the below provided methods and check if the issue persists.
Method 1: Run the Hardware Troubleshooter
The Hardware Troubleshooter is an automated tool which checks the hardware on the computer for any known issues and provides the details on how to fix them. Follow these steps to run the troubleshooter.
a)Press “Windows Logo” + “W” keys from the keyboard.
b)Type “Troubleshooting” in the search bar and press “Enter”.
c)In the “Troubleshooting” window, click on “View All” on the left pane.
d)Click on “Hardware and Devices”.
e)Click on “Advanced” and then click on “Run as Administrator”.
f)Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
Please check the troubleshooting report and let’s know the details. You may also try the suggestions given by the troubleshooter and check if that helps. You may also try uninstalling and reinstalling the Touchscreen drivers or updating chipset drivers and check if that resolves the issue.
Method 2: Uninstall and Reinstall the Touchscreen and update chipset Drivers
Follow these steps to uninstall and reinstall the driver:
Step 1: Uninstall the Touchscreen Device Drivers
a)Press “Windows Logo” + “X” keys on the keyboard.
b)Click on “Device Manager” from that list.
c)Search for the Touchscreen device from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.
d)Follow the on-screen instructions to complete it and the restart the computer if prompted.
After the restart, you may again open the Device Manager and then click on the “Scan for hardware changes” button at the top of the Device Manager window and check if Windows 8.1 detects the Touchscreen device and installs an appropriate driver for it automatically. If that happens, then check if it resolves the issue. If the issue persists, then go with the next step.
Step 2: Check the Windows updates for any latest driver updates.
Check in Windows updates if any driver updates are available. If so, install the same and check if it helps.
Free Download Hid Compliant Touch Screen Driver For Windows 8
a)Press “Windows Logo” + “W” keys from the keyboard.
b)Type “Updates” in the search bar and click on the icon “Windows Update” from the search result.
c)On the “Windows Update” window, click on the link: “Check for updates” from the left hand side of the window to receive a fresh list of updates.
d)If the updates are available, then install all the updates listed there.
If Windows Update does not offer the latest Windows 8.1 driver, then try the next step.
Step 3: Update Driver Software from the Manufacturer’s website:
Go to the HP website and search for the latest Windows 8.1 drivers available for the device model and then install it by following the instructions given in the website. Also, update the chipset drivers provided on the portal. You may click on this link to download the latest drivers for the Touchscreen device as well as the chipset:
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Install Touchscreen Driver Windows 10
HP Drivers and Support: HP Pavilion 11-n038ca x360 PC
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Hope this information is helpful. Do let us know if you need any further assistance, we will be glad to assist you.
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